Employer Industry: SaaS (Software as a Service)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- 15 days of PTO annually on top of company holidays
- 100% paid employer-sponsored benefits for the employee and 50% paid for dependents
- Work from home setup budget of $750
- Flexible work schedule
- Be part of a collaborative team that is ready to change the way the world runs meetings

What to Expect (Job Responsibilities):
- Understand customer outcomes by communicating with customers, analyzing customer health metrics, and gathering feedback via various tools
- Represent the voice of the customer to provide input into core product, marketing, and sales processes
- Engage with customers to drive renewal and expansion opportunities
- Serve as the primary contact for onboarding new customers and ensuring post-go-live adoption
- Collaborate with engineering and development teams to configure software platforms according to customer requirements

What is Required (Qualifications):
- BS or BA (MBA/Master's degree is a bonus)
- 3+ years of experience in Customer Success, Account Management, Business Development, or another client-facing role in a SaaS or software company
- Ability to create structure in ambiguous situations and design effective processes
- Impressive executive presence and communication abilities
- Experience using live chat software (e.g., Intercom), CRM (e.g., HubSpot), and analytics tools (e.g., Mixpanel)

How to Stand Out (Preferred Qualifications):
- Strong references from previous customers and employers
- Knowledge of Customer Success campaigns and automation using CS platforms
- Knowledge of Artificial Intelligence technologies and tools

#SaaS #CustomerSuccess #CareerOpportunity #RemoteWork #FlexibleSchedule

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