Employer Industry: Software Development for Faith-Based Organizations

Why consider this job opportunity:
- Outstanding benefits package, including a 6% 401(k) match
- Free Wellness Clinic staffed by a Nurse Practitioner
- A caring, friendly work environment
- Opportunity to positively impact ministries
- Focus on customer success and satisfaction, fostering long-term relationships
- Chance to work in a leading organization within the faith-based community

What to Expect (Job Responsibilities):
- Proactively reach out to existing customers in your account list to foster relationships
- Identify cross-sell and upsell opportunities while maintaining trusted advisor status
- Document sales leads and engage in the sales process for demos or additional product purchases
- Manage a large number of accounts, ensuring customer satisfaction and value realization
- Collaborate with internal teams to support customer needs and improve overall experience

What is Required (Qualifications):
- High school diploma with at least 6 years of experience in customer success or account management
- Experience using Customer Success platforms such as Totango, Churn Zero, and GainSight
- Experience working in a SaaS environment
- Demonstrated experience with proactive customer outreach via phone or web meetings
- Ability to assess customer needs and develop success plans to maximize product value

How to Stand Out (Preferred Qualifications):
- Experience with the employer's legacy solutions
- Proven track record of leading client relationships and collaborating across teams
- Understanding of specific denominations and related vocabulary
- Internal motivation and ability to lead without direct authority
- Strong strategic thinking and problem-solving skills focused on customer success

#SoftwareDevelopment #CustomerSuccess #FaithBasedOrganizations #CareerOpportunity #EmployeeBenefits

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