Join Our Team at Flosum! At Flosum, we empower Salesforce-driven enterprises with cutting-edge
DevSecOps and
Data Protection solutions. Our mission is to help customers innovate confidently while staying secure and compliant. As we grow, we're looking for a passionate and strategic
Customer Success Manager to join our team and help our enterprise customers succeed-because when they grow, we grow.
About the Role As a
Customer Success Manager, you'll be the trusted advisor and advocate for a portfolio of high-value enterprise accounts. You'll guide customers through every stage of their journey-from onboarding to adoption and expansion-ensuring they realize maximum value from Flosum's platform.
What You'll Do - Own relationships with enterprise customers to drive retention, product adoption, and account growth.
- Serve as a strategic advisor, aligning Flosum's solutions with customer goals and Salesforce architecture.
- Lead onboarding and ensure a smooth transition from implementation to value realization.
- Monitor customer health, proactively mitigate risks, and address potential challenges before they arise.
- Deliver success plans, roadmap reviews, and Quarterly Business Reviews (QBRs).
- Identify and drive upsell and cross-sell opportunities in partnership with Sales.
- Collaborate with internal teams-Product, Sales, and Support-to ensure a seamless customer experience.
- Advocate for customer needs by sharing feedback and insights with our product team.
- Deliver onboarding, training, and enablement to ensure customers are confident and effective in using Flosum.
Requirements What You Bring - 5+ years of experience in Customer Success, Account Management, or Professional Services, ideally in B2B SaaS or the Salesforce ecosystem.
- Strong understanding of Salesforce architecture, customization, and implementation cycles.
- Proven success managing complex, enterprise-level accounts.
- Strategic mindset with a proactive, solution-oriented approach.
- Strong communication, relationship-building, and stakeholder management skills.
- Ability to balance multiple projects while maintaining high customer satisfaction.
- Experience with customer health metrics and data-driven success strategies.
- Salesforce certifications (Admin, Consultant, or Developer-level) are a plus.
Benefits Why Join Flosum - Be part of a mission-driven team helping global enterprises thrive on Salesforce.
- Work with innovative technology at the intersection of DevOps, security, and compliance.
- Collaborate in a culture that values growth, ownership, and customer-first thinking.
- Your impact will be visible, meaningful, and deeply valued.