Employer Industry: Data and Analytics Solutions

Why consider this job opportunity:
- Salary up to $145,000
- Eligible for annual incentive compensation program
- Comprehensive compensation and healthcare packages, including 401k matching and paid time off
- Opportunities for organizational growth through an online learning platform with guided career tracks
- Flexible remote work arrangement
- Chance to make a meaningful impact by optimizing customer experiences and driving success

What to Expect (Job Responsibilities):
- Lead the onboarding process for new clients to ensure quick monetization and value realization
- Provide personalized support, including training and product recommendations, to enhance customer experience
- Monitor customer metrics to track goal achievement and product utilization
- Identify opportunities for additional services or product upgrades based on customer needs
- Act as a client advocate by connecting with internal teams to address customer needs

What is Required (Qualifications):
- Minimum 5 years of experience in B2B customer success
- Bachelor's degree from an accredited university or equivalent experience
- Proven success in relationship-building roles and maintaining internal and external relationships
- Strong organizational or project management skills
- Exceptional verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Master's or advanced degree
- Experience with analytic-based projects
- Proficiency in G-Suite, Microsoft Office (Word, PowerPoint, Excel), and Salesforce
- Industry experience in telecommunications, utilities/energy, and travel
- Familiarity with credit risk, data-driven marketing, identity, and fraud solutions

#DataAnalytics #CustomerSuccess #RemoteWork #CareerGrowth #B2BRelationships

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