Employer Industry: Government Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within a mission-driven startup
- Collaborative work environment with a global team of urban enthusiasts and data geeks
- Chance to directly influence city management and improve residents' lives through data-driven decisions
- Achieve quarterly revenue goals with the potential for bonuses tied to performance
- Engage with high-level city officials and stakeholders, enhancing professional networking opportunities
- Work with advanced NLP and ML algorithms in a cutting-edge technology space

What to Expect (Job Responsibilities):
- Drive adoption and value for your portfolio of customers through the employer's products
- Achieve quarterly goals and metrics as outlined by customer success management
- Collaborate with the Account Manager to support retention and expansion of the customer portfolio
- Engage with customer executives and stakeholders to foster strong relationships
- Maintain detailed records and portfolio management using systems such as Salesforce and QuickSight

What is Required (Qualifications):
- Minimum of 3 years of experience in customer success management, account management, project management, consulting, or similar roles
- Experience working for a B2B/B2G SaaS company
- Strong digital skills, with the ability to communicate complex technical products to various audiences
- Excellent interpersonal skills and ability to work in a client-focused environment
- BA/BSc degree

How to Stand Out (Preferred Qualifications):
- Background or expertise in government operations or services
- Ability to establish connections with both senior officials and entry-level personnel
- Experience in driving product adoption and managing customer relationships in a technology context

#GovernmentTechnology #CustomerSuccess #SaaS #CareerOpportunity #DataDrivenDecisions

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