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Customer Success Operations Analyst (CS Ops Analyst)


PayCompetitive
LocationWaltham/Massachusetts
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: C17263A4AB
      Employer Industry: Conversation Intelligence Technology

      Why consider this job opportunity:
      - Opportunity for career advancement and growth within the organization
      - Generous benefits package including medical, dental, and vision coverage
      - 401k matching, paid maternity and parental leave, and generous PTO
      - Recognition as a 2024 Top Place to Work by the Boston Globe
      - Collaborative and inclusive workplace culture that values teamwork and ownership
      - Chance to work with leading organizations across various industries

      What to Expect (Job Responsibilities):
      - Review and draft Solution Design documents, Scoping Summaries, Quotations, and Legal Contracts
      - Collaborate with internal teams to provide feedback and improve contract management processes
      - Identify trends in documents to suggest process improvements for scalability
      - Develop proficiency in tools that support contract uploads and reviews
      - Serve as a backup to other analysts and assist with onboarding and account management activities

      What is Required (Qualifications):
      - Associate's or bachelor's degree in a technical or business discipline or equivalent work experience
      - 2+ years of experience in drafting Quotations or Contracts
      - Experience reviewing Statements of Work (SOWs) or Contracts with strong attention to detail
      - Excellent communication skills and ability to interface with cross-functional departments
      - Proven ability to work under pressure and make data-driven decisions

      How to Stand Out (Preferred Qualifications):
      - A Bachelor's degree
      - Proficiency with contract management systems (e.g., Ironclad)
      - Experience with CPQ tools (e.g., Dealhub)
      - Familiarity with JIRA and Confluence

      #ConversationIntelligence #CustomerSuccess #CareerOpportunity #WorkLifeBalance #TopPlaceToWork

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      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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