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Customer Success Operations Analyst (CS Ops Analyst)
PayCompetitive
LocationWaltham/Massachusetts
Employment typeFull-Time
This job is now closed
Job Description
- Req#: C17263A4AB
Employer Industry: Conversation Intelligence Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Generous benefits package including medical, dental, and vision coverage
- 401k matching, paid maternity and parental leave, and generous PTO
- Recognition as a 2024 Top Place to Work by the Boston Globe
- Collaborative and inclusive workplace culture that values teamwork and ownership
- Chance to work with leading organizations across various industries
What to Expect (Job Responsibilities):
- Review and draft Solution Design documents, Scoping Summaries, Quotations, and Legal Contracts
- Collaborate with internal teams to provide feedback and improve contract management processes
- Identify trends in documents to suggest process improvements for scalability
- Develop proficiency in tools that support contract uploads and reviews
- Serve as a backup to other analysts and assist with onboarding and account management activities
What is Required (Qualifications):
- Associate's or bachelor's degree in a technical or business discipline or equivalent work experience
- 2+ years of experience in drafting Quotations or Contracts
- Experience reviewing Statements of Work (SOWs) or Contracts with strong attention to detail
- Excellent communication skills and ability to interface with cross-functional departments
- Proven ability to work under pressure and make data-driven decisions
How to Stand Out (Preferred Qualifications):
- A Bachelor's degree
- Proficiency with contract management systems (e.g., Ironclad)
- Experience with CPQ tools (e.g., Dealhub)
- Familiarity with JIRA and Confluence
#ConversationIntelligence #CustomerSuccess #CareerOpportunity #WorkLifeBalance #TopPlaceToWork
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