Employer Industry: Enterprise SaaS in Revenue Management

Why consider this job opportunity:
- Competitive base salary
- 100% paid healthcare including medical, dental, and vision coverage for employees and their families
- 100% paid life insurance and long and short-term disability coverage for team members
- 401k plan with a generous match and immediate vesting
- Open PTO plan (take what you need!) and 9 paid holidays
- Flexible work arrangements

What to Expect (Job Responsibilities):
- Collaborate with Customer Success, Sales, Science, and Product teams to ensure customer satisfaction and loyalty
- Perform analysis and interpret customer data during and after implementation with some oversight from leadership
- Support reporting and proactive monitoring of customer adoption through KPI development and analysis
- Troubleshoot customer-reported issues and support testing of product changes and improvements
- Maintain internal customer support tools such as Zendesk and Chameleon

What is Required (Qualifications):
- Bachelor's degree with strong academic credentials (Engineering, Economics, or Business preferred)
- 2-4 years of experience in technology, product management, or consulting, preferably in a cross-functional setting
- Excellent written and verbal communication skills, including proficiency in Microsoft PowerPoint
- Advanced analytical capabilities and problem-solving skills, with proficiency in Excel and SQL
- Ability to proactively manage multiple commitments and tasks across various customers and initiatives

How to Stand Out (Preferred Qualifications):
- Experience with Business Intelligence (BI) tools
- Intellectual curiosity and eagerness to apply rigorous analytics to business problems

#SaaS #CustomerSuccess #DataAnalysis #FlexibleWork #CareerOpportunity

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