Employer Industry: Software Development

Why consider this job opportunity:
- Salary up to $145,000
- Opportunity to earn a discretionary bonus and/or equity based on company plans
- Hybrid work model with 3 days per week in the NYC office
- Chance to work in a collaborative environment that values customer success
- Role focused on optimizing customer journeys to enhance satisfaction and retention

What to Expect (Job Responsibilities):
- Support the field with ad hoc requests and report builds while identifying process inefficiencies
- Develop and implement strategies to enhance customer adoption and retention
- Collaborate with cross-functional teams to improve processes and efficiency within the Customer Success department
- Analyze customer data and feedback to identify areas for improvement and drive actionable insights
- Track leading indicators of renewals and upsell, analyzing them to understand performance

What is Required (Qualifications):
- 2+ years of experience in an operational post-sale function
- Project management experience
- Experience working at a similar size organization
- Cross-functional experience and stakeholder management
- Technical experience with tools like SFDC and Looker/Tableau is ideal

How to Stand Out (Preferred Qualifications):
- Customer Success proficiency is ideal, but not mandatory
- Strong communication and collaboration skills
- Demonstrated analytical and strategic thinking abilities
- Proven ownership and impact in previous roles
- Technical proficiency in relevant software tools

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