Employer Industry: Software Solutions for Manufacturing

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Engaging role that directly impacts customer retention and satisfaction
- Collaborative work environment with cross-functional teams
- Involvement in strategic initiatives and program management
- Ability to work with advanced tools and systems to optimize performance
- Travel opportunities up to 25-30% for networking and integration efforts

What to Expect (Job Responsibilities):
- Manage and optimize the renewal and value realization process to enhance customer retention
- Lead acquisition integration efforts, ensuring successful onboarding of new teams
- Oversee customer segmentation and account assignments to improve service delivery
- Collaborate with the VP of Business Systems to ensure effective deployment of GTM technologies
- Support Customer Success Leaders with opportunity management and reporting tasks

What is Required (Qualifications):
- 5+ years of experience in Customer Success, with at least 3 years in operations or revenue operations for B2B software companies
- Proven experience in leading acquisition integrations within a fast-paced environment
- Strong ability to partner with leadership to drive retention and scale initiatives
- Hands-on experience with analysis and reporting, particularly using advanced Excel skills
- Bachelor's degree required

How to Stand Out (Preferred Qualifications):
- Experience working in acquisitive companies and driving cross-functional programs
- Demonstrated ability to improve processes across the GTM tech stack, specifically Salesforce
- Effective communication skills to engage with various levels of the organization

#SoftwareSolutions #CustomerSuccess #CareerGrowth #ProgramManagement #B2BSoftware

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