Employer Industry: Financial Services (Manufactured Home Loans)

Why consider this job opportunity:
- Competitive compensation with potential for annual bonuses and variable pay
- Equity for all employees, allowing you to share in the company's growth and achievements
- Flexibility to work remotely in a dynamic, remote-first environment
- Comprehensive health coverage including medical, dental, and vision insurance
- Generous paid time off (PTO) with encouragement to use it
- Opportunities for career growth and professional development

What to Expect (Job Responsibilities):
- Conduct outbound calls to provide a warm welcome to customers
- Handle inbound and outbound customer service calls, assisting borrowers with various inquiries
- Process loan payments and assist with account maintenance
- Adapt to changing policies and procedures while maintaining high-quality work
- Meet and exceed team goals related to quality and customer service

What is Required (Qualifications):
- 4+ years of experience in customer service or a similar role
- Proven track record of achieving outstanding customer satisfaction and quality reviews
- Comfortable working in a fast-paced startup environment
- Excellent written and verbal communication skills
- Proactive and self-motivated with the ability to solve problems in ambiguous situations

How to Stand Out (Preferred Qualifications):
- Fluency in Spanish
- Experience with technologies such as Loan Pro, FICS, OneDrive, Asana, and custom software
- High attention to detail and a growth mindset
- Willingness to communicate openly and provide constructive feedback

#ManufacturedHomeLoans #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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