Description Launch Your Tech Career as a Customer Success Engineer at BrightMove! Your Path to Mastering Technology and Driving Impact At BrightMove, we're redefining talent acquisition with software that pushes the boundaries of what's possible. Rooted in Florida's thriving tech ecosystem, we're a team of innovators obsessed with delivering cutting-edge solutions-and our customers rely on us for both game-changing tech and exceptional support. We're looking for a sharp, driven individual to join us-someone intellectually curious, passionate about advanced technology, and ready to launch their career by solving problems and fueling customer success.
Your Role: As a Customer Success Engineer, you'll be the go-to expert for our clients, blending hands-on technical support with strategies to grow and retain their portfolios. You'll dive into our platform, tackle challenges head-on, and empower customers to succeed, all while building skills that set you up for a standout career in tech.
Key Responsibilities: - Support Powerhouse: Deliver remote support across the continental US (Eastern Time Zone hours), troubleshooting issues, optimizing workflows, and solving technical puzzles with precision.
- Growth Driver: Spot opportunities to expand customer engagement, helping clients unlock more value from our platform and ensuring their long-term success.
- Tech Explorer: Get deep into BrightMove's systems-debugging, configuring integrations, and staying on the cutting edge-to deliver smart, impactful solutions.
- Success Partner: Turn technical expertise into clear, actionable guidance, building strong client relationships and boosting retention.
Who You Are: - Intellectually Curious: You're fascinated by how tech works and love digging into complex challenges, from systems to customer needs.
- Smart & Driven: You're quick on your feet, resourceful, and energized by finding solutions-technical or strategic.
- Tech-Passionate: You're eager to master advanced tools and shape how customers experience innovative software.
- Fearless Innovator: New problems and uncharted territory don't faze you-they inspire you to learn fast and take charge.
Required Skills: - SaaS: Experience or familiarity with Software-as-a-Service environments and their unique challenges.
- HTML, JavaScript, CSS: Proficiency in front-end web technologies for troubleshooting and customizing client solutions.
- SQL: Ability to query and manipulate data to support customers and optimize system performance.
- Atlassian Suite: Comfort with tools like Jira and Confluence for tracking issues and collaborating with teams.
- CRM: Knowledge of customer relationship management systems to manage and grow client portfolios.
- Intercom: Experience with Intercom or similar platforms for customer communication and support.
- Preferred Experience: Background in recruiting, talent acquisition, HR, or CRM spaces is a plus, bringing valuable context to supporting our talent acquisition platform.
Why BrightMove? - Remote Flexibility: Work from anywhere in the continental US that fuels your focus and creativity.
- Career Springboard: Blend technical know-how with customer impact, paving the way to roles like solutions architect, customer success leader, or tech strategist.
- Cutting-Edge Playground: Immerse yourself in next-level technology with a team that's as fired up about innovation as you are.
Ready to Shape the Future? This is your chance to fuse tech expertise with customer success and make a real difference in talent acquisition. If you're brilliant, curious, and ready to grow, apply today and join BrightMove's mission to push the limits of what's possible!
Required Skills Intercom, ZenDesk, Chat Support, HTML, CSS, JavaScript
Optional Skills HubSpot, Jira
Openings 1
Pay Range $45,000.00 Annually to $65,000.00 Annually