Description

Join BrightMove as a Customer Success Specialist!

Your Gateway to a Dynamic Career in Customer Success

At BrightMove, Inc., we're a company of trailblazers, innovating talent acquisition solutions that push boundaries and elevate industry standards. Based in Florida's vibrant tech landscape, our journey over the years has been one of growth, trust, and strong customer relationships. Our customers have come to rely on us not just for our cutting-edge technology, but for our dedication to their success. Now, we're inviting you to join this journey and start your career with a team that thrives on collaboration, growth, and a passion for making an impact!

Your Role:

As a Customer Success Specialist, you'll be the front line in delivering exceptional support and care to our clients. You'll serve as an essential link between our product and the people who use it, ensuring they have the guidance and resources to succeed. You'll be the voice they hear, the help they trust, and the partner they rely on.

Key Responsibilities:

- Remote Support Extraordinaire: Work from anywhere in the continental US, with flexibility in Eastern Time Zone hours. You'll be the first to address customer needs, providing guidance, resolving issues in a timely manner, and ensuring a positive experience with our products.

- Problem Solver: Assist customers with troubleshooting, understanding new features, and helping them maximize the value they get from BrightMove.

- Continuous Learner: Immerse yourself in our technology and industry knowledge. You'll get hands-on experience and mentorship to grow your tech proficiency and confidence.

- Customer Advocate: Be the empathetic listener, ensuring each customer feels heard, understood, and valued. Anticipate their needs and help exceed their expectations.

Who You Are:

- Intellectually Curious: You love learning, whether it's diving into our tech stack or exploring the latest in customer success trends. You have a drive to understand "the why" behind everything.

- Smart: You are quick, dynamic and positive. You might not have experienced every scenario, but you have a "can do attitude" based on your confidence in your ability to find the answer. We love to work with smart people!

- Passionate About Support: You genuinely enjoy helping others and find fulfillment in solving challenges and answering questions.

- Tech Enthusiast: You're excited to learn the tools, techniques, and technologies that power BrightMove, and eager to grow your skills in a fast-paced tech environment.

Perks of Joining BrightMove:

- Remote Flexibility: Work from anywhere that inspires you-whether it's the coast, the city, or your favorite café.

- Growth Path: This is an entry-level role with incredible potential for growth. As you gain experience, you'll have opportunities to advance within the company, developing skills that set you up for long-term success in the tech industry.

Start your career journey with BrightMove, where your passion meets innovation! Ready to make a difference and build lasting relationships with our customers? Apply today and be part of something remarkable.

Required Skills

ZenDesk, Chat Support

Optional Skills

HubSpot, Jira

Openings

1

Pay Range

$35,000.00 Annually to $45,000.00 Annually