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Customer Success Technical Onboarding Manager - Remote


Pay$126400.00 - $180600.00 / year
LocationGeorgia/Vermont
Employment typeFull-Time

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  • Job Description

      Req#: 4521123101
      Employer Industry: Data Protection and Cloud Solutions

      Why consider this job opportunity:
      - Salary up to $180,600
      - Opportunity for career advancement and growth within the organization
      - Work remotely with flexible scheduling options
      - Engage in a collaborative and inclusive team environment
      - Chance to significantly impact customer success and satisfaction
      - Travel opportunities up to 20%

      What to Expect (Job Responsibilities):
      - Guide customers through the onboarding phase, fostering positive relationships and ensuring effective product adoption
      - Serve as a trusted advisor on Veeam products, resources, and training to enhance customer use case execution
      - Address both technical and non-technical onboarding topics to facilitate a smooth transition
      - Collaborate with internal teams to resolve challenges impacting customer experience and Time to Value
      - Ensure alignment of customer onboarding activities with their business objectives and use cases

      What is Required (Qualifications):
      - Minimum of 6 years of relevant industry experience
      - Strong technical understanding of Veeam technologies and related infrastructure (Servers/Storage/Networking)
      - Proven ability to develop relationships with customers and internal teams
      - Excellent verbal and written communication skills in English; additional languages are a plus
      - Ability to work independently in a fast-paced environment with limited direction

      How to Stand Out (Preferred Qualifications):
      - Experience with monitoring tools and frameworks
      - Knowledge of data life-cycle management and IT audit requirements
      - Familiarity with virtualization technologies
      - VMCE and VMCA certification (can be completed after joining)

      #DataProtection #CustomerSuccess #CloudSolutions #RemoteWork #CareerGrowth
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