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Customer Success Technical Onboarding Manager - Remote
Pay$126400.00 - $180600.00 / year
LocationGeorgia/Vermont
Employment typeFull-Time
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Job Description
- Req#: 4521123101
Employer Industry: Data Protection and Cloud Solutions
Why consider this job opportunity:
- Salary up to $180,600
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling options
- Engage in a collaborative and inclusive team environment
- Chance to significantly impact customer success and satisfaction
- Travel opportunities up to 20%
What to Expect (Job Responsibilities):
- Guide customers through the onboarding phase, fostering positive relationships and ensuring effective product adoption
- Serve as a trusted advisor on Veeam products, resources, and training to enhance customer use case execution
- Address both technical and non-technical onboarding topics to facilitate a smooth transition
- Collaborate with internal teams to resolve challenges impacting customer experience and Time to Value
- Ensure alignment of customer onboarding activities with their business objectives and use cases
What is Required (Qualifications):
- Minimum of 6 years of relevant industry experience
- Strong technical understanding of Veeam technologies and related infrastructure (Servers/Storage/Networking)
- Proven ability to develop relationships with customers and internal teams
- Excellent verbal and written communication skills in English; additional languages are a plus
- Ability to work independently in a fast-paced environment with limited direction
How to Stand Out (Preferred Qualifications):
- Experience with monitoring tools and frameworks
- Knowledge of data life-cycle management and IT audit requirements
- Familiarity with virtualization technologies
- VMCE and VMCA certification (can be completed after joining)
#DataProtection #CustomerSuccess #CloudSolutions #RemoteWork #CareerGrowthAbout the company
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