SkySlope

Customer Support Agent


Pay$16.00 / hour
LocationSacramento/California
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: e75e00e3-dc43-4c84-a418-bd91bc54d786
      Employer Industry: Real Estate Technology

      Why Consider this Job Opportunity:
      - Salary up to $22 per hour
      - Opportunity for career advancement and growth within the organization
      - Comprehensive benefits package including medical, dental, and vision insurance
      - Generous paid time off, including holidays, birthday leave, and parental leave
      - Retirement savings options and employee stock purchase plan
      - $1000 referral bonuses

      What to Expect (Job Responsibilities):
      - Responding and resolving customer support tickets via email, live chat, and phone calls
      - Supporting team members to increase department efficiency
      - Being a subject matter expert on the SkySlope platform
      - Troubleshooting technical issues and maintaining strong customer communication
      - Identifying, testing, and escalating website issues to QA

      What is Required (Qualifications):
      - Experience providing high-level customer service in a technology environment or call center
      - Ability to multitask and work on Microsoft and Mac platforms
      - Proficiency in various web browsers
      - Typing speed of 40+ WPM
      - Excellent written and verbal communication skills

      How to Stand Out (Preferred Qualifications):
      - Experience as a Customer Support Agent in a tech-related industry

      #RealEstateTechnology #CustomerSupport #CareerGrowth #BenefitsPackage #Teamwork

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      SkySlope is an industry leader in real estate transaction management, combining best-in-class technology with award winning customer service.