Employer Industry: Hearing Care Technology

Why consider this job opportunity:
- Salary guaranteed base rate of $23 per hour plus performance-based commissions of $300–$600 per month
- Comprehensive benefits package including full medical, dental, vision, 401K, paid parental leave, open paid time off (PTO) policy, paid sick time, and paid company holidays
- Remote, full-time schedule with flexible hours from 8 AM to 8 PM, including rotating Saturdays
- Supportive and collaborative work environment that values ownership and innovation
- Opportunity to make a meaningful impact on customers' lives by improving their hearing and quality of life

What to Expect (Job Responsibilities):
- Provide excellent customer service during each call with customers
- Contribute to the achievement of customer service KPIs, including call time and customer satisfaction
- Handle high call volume through inbound, outbound, email, and chat support
- Provide feedback on recurring customer issues to enhance service quality
- Act as a liaison between customers, partners, and sales consultants

What is Required (Qualifications):
- Strong empathy and customer-centric mindset
- Growth mindset with a strong work ethic and desire to learn and adapt
- Reliable network connectivity with a minimum download speed of 100 Mbps and upload speed of 20 Mbps
- Ability to work with technology and systems including Salesforce, Twilio, Zoom, Outlook, and Chrome
- Availability for an 8-hour shift including rotating Saturdays

How to Stand Out (Preferred Qualifications):
- Experience in customer service or support roles
- Familiarity with hearing care or health technology
- Previous experience working remotely
- Strong problem-solving skills and ability to develop tailored solutions for customers
- Active participation in team-oriented projects or initiatives

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