Employer Industry: Risk and Compliance Technology

Why Consider this Job Opportunity:
- Competitive salary, performance bonus, and company equity
- Comprehensive benefits package including 401K, medical, dental, and vision plans for you and your family
- Generous PTO
- Opportunity to work with leading banks and investment management firms worldwide
- Chance to be part of a high-growth, venture-backed SaaS firm
- Collaborative and inclusive work culture

What to Expect (Job Responsibilities):
- Help develop Customer Support processes for a rapidly growing organization and team
- Respond to product functionality and technical support requests for enterprise business clients
- Assist customers with application support needs, guidance on functionality, and general technical questions
- Perform troubleshooting and collaborate with internal engineering teams for issue resolution
- Provide feedback and analysis to the product development team
- Help develop metrics and analytics for website/application, adoption, usage, and customer support
- Manage the internal Knowledge Base & Production documentation collateral
- Identify and suggest process improvements to enhance customer experience

What is Required (Qualifications):
- Bachelor's degree or equivalent practical experience
- 1-3 years of experience in customer service for application support
- Ability to work effectively in a remote role
- Must be able to work in the below shift: 5am to 1pm (Eastern) / 4am to 12pm (Central) / 2am to 10am (Pacific)
- Excellent technical aptitude and comfortable with learning new applications and software tools
- Excellent problem-solving skills
- Previous experience working with or supporting SaaS products
- Self-starter, working as a remote team member
- Willingness to provide input and insight for new product features & enhancements
- Strong planning, organization, & communication skills
- Good time management, telephone, and customer engagement skills
- Experience with Zendesk Support Suite or similar tools

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience in finance or financial analysis
- Experience in startups or high-growth companies

#RiskAndCompliance #SaaS #CustomerSupport #RemoteWork #CareerGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.