Employer Industry: Technology Company

Why Consider this Job Opportunity:
- Competitive salary, performance bonus, and company equity
- Comprehensive benefits package including 401K, medical, dental, and vision plans for you and your family
- Generous PTO
- Opportunity for career advancement and growth within the organization
- Chance to work in a remote role
- Supportive and inclusive work culture

What to Expect (Job Responsibilities):
- Help develop Customer Support processes for a rapidly growing organization and team
- Respond to product functionality and technical support requests for enterprise business clients
- Troubleshoot and recommend remedies to user issues, collaborating with internal engineering teams
- Provide feedback and analysis on product enhancements and improvements
- Manage internal Knowledge Base & Production documentation collateral

What is Required (Qualifications):
- Bachelor's degree or equivalent practical experience
- 1-3 years of experience in customer service for application support
- Ability to work effectively in a remote role
- Must be available to work in specific shifts: 5am to 1pm (Pacific) / 8am to 4pm (Eastern) / 7am to 3pm (Central)
- Excellent technical aptitude and problem-solving skills

How to Stand Out (Preferred Qualifications):
- Previous experience working with or supporting SaaS products
- Self-starter, working well as a remote team member
- Willingness to provide input for new product features & enhancements
- Strong planning, organization, & communication skills
- Experience with Zendesk Support Suite or similar tools

#TechnologyCompany #CustomerSupport #RemoteWork #CareerGrowth #InnovationCulture

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.