Employer Industry: Fintech

Why consider this job opportunity:
- Salary up to $75,000
- Potential for additional compensation in the form of bonuses and/or stock options
- Opportunity to work closely with leading brands in eCommerce
- Strong focus on team collaboration and shared goals
- Chance to contribute to innovative solutions in the embedded lending space
- Dynamic work environment that fosters personal and professional growth

What to Expect (Job Responsibilities):
- Deliver world-class support to customers through email, chat, and virtual meetings
- Own the entire ticket lifecycle, from initial inquiry to resolution
- Conduct detailed investigations and effectively communicate issues to other teams
- Build and maintain strong relationships with technical teams to resolve issues efficiently
- Monitor platform activity across different client accounts to ensure proper functionality

What is Required (Qualifications):
- 1-3 years of experience in a relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
- Proven track record supporting customers on multiple channels (phone, email, chat)
- Bachelor's degree or relevant equivalent experience
- Strong analytical and problem-solving skills
- Ability to work in shifts, including a rotating night or weekend shift

How to Stand Out (Preferred Qualifications):
- Experience with eCommerce platforms (Shopify, Magento, etc.)
- Experience with RESTful APIs
- Experience with analytical tools such as Mixpanel, PowerBI, FullStory
- Experience working with CRM such as Zendesk
- Technical background (academic or professional)

#Fintech #CustomerSupport #eCommerce #CareerOpportunity #AnalyticalSkills

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