Employer Industry: Human Capital Management (HCM)

Why consider this job opportunity:
- Opportunity to lead and develop a team of Customer Support Representatives
- Competitive benefits package and a supportive company culture
- Recognized as one of the top places to work in the USA in 2023
- Focus on employee experience and development
- Engaging work environment with a commitment to diversity and inclusion
- Chance to make a significant impact on customer satisfaction and support quality

What to Expect (Job Responsibilities):
- Oversee daily activities of the customer support team to ensure timely and quality work completion
- Monitor and review communications between representatives and customers
- Manage escalated issues and provide guidance to resolve them
- Keep representatives informed about updates to company products and services
- Support staff development through performance management and training initiatives

What is Required (Qualifications):
- High School diploma
- 3-4 years of experience in a high-volume payroll role with customer-facing responsibilities
- Knowledge of federal and multi-state payroll and benefit laws
- Strong leadership and interpersonal skills
- Proficiency in computer software applications, including Microsoft Office Suite

How to Stand Out (Preferred Qualifications):
- Bachelor's degree
- Minimum of 2-3 years of direct experience in customer support or related field
- At least 1 year of management experience
- Flexibility and strong customer service orientation

#HumanCapitalManagement #CustomerSupport #LeadershipOpportunity #EmployeeExperience #TopWorkplace

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.