Employer Industry: Health Technology (HealthTech)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive health, dental, and vision insurance benefits
- Flexible time off policy with no need to track or save up days
- Work in a mission-driven environment focused on improving patient outcomes
- Collaborate with a world-class team in a fast-growing industry

What to Expect (Job Responsibilities):
- Assist the Technical Support Analyst in triaging and resolving inbound customer issues, including documentation and communication
- Develop and execute standardized support processes and best practices for the customer support function
- Build and foster a customer-first culture by hiring, training, and mentoring support team members
- Implement a data-driven approach to monitor and improve key performance metrics
- Evaluate and implement the latest support technologies to streamline processes and enhance customer interactions

What is Required (Qualifications):
- Minimum of 5 years of experience in a customer support or success management role in a SaaS or health tech environment
- Proficiency with HubSpot Help Desk functionality or experience with similar support platforms like Zendesk or Freshdesk
- Proven ability to build and manage high-performing teams in fast-paced environments
- Strong focus on understanding customer needs and delivering exceptional experiences
- Ability to analyze data, generate actionable insights, and implement improvements

How to Stand Out (Preferred Qualifications):
- Familiarity with emerging AI/chatbot technologies
- Prior experience with provider-facing technology, EHR integrations, or enterprise health systems
- Basic understanding of SQL and experience with production software databases

#HealthTech #CustomerSupport #CareerGrowth #FlexibleWork #PatientOutcomes

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.