Employer Industry: Human Capital Management (HCM)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Competitive salary based on experience
- Chance to lead and develop a team of Customer Support Representatives
- Engage with a trusted leader in HCM technology
- Comprehensive employee benefits and rewards offerings

What to Expect (Job Responsibilities):
- Lead daily activities of the team to ensure timely completion of tasks with attention to detail
- Monitor and review calls and correspondence between representatives and customers
- Manage escalated issues and provide direction to the team
- Ensure representatives are informed about changes to company products and services
- Develop staff by managing performance, setting goals, and providing ongoing training

What is Required (Qualifications):
- High School diploma
- 3-4 years of experience in a high-volume payroll role with customer-facing responsibilities
- Knowledge of federal and multi-state payroll/benefit laws
- Strong leadership and interpersonal skills, flexibility, and customer service orientation
- Proficiency in computer software applications, including Microsoft Outlook, Word, Excel, and PowerPoint

How to Stand Out (Preferred Qualifications):
- Bachelor's degree with a minimum of 2-3 years of direct experience, including 1+ year of management experience
- Experience in a customer support or service environment

#HumanCapitalManagement #CustomerSupport #CareerOpportunity #Leadership #EmployeeDevelopment

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.