Employer Industry: Customer Support Services

Why consider this job opportunity:
- Opportunity for career advancement within a growing organization
- Currently remote work environment with flexible scheduling options
- Supportive team culture with daily interaction via MS Teams
- Engage with diverse partners across the U.S. to gather important pricing information
- Strong emphasis on de-escalation skills and customer satisfaction

What to Expect (Job Responsibilities):
- Make outbound calls to U.S. partners to gather pricing information and update the database
- Handle inbound calls, responding to basic customer inquiries and forwarding calls as necessary
- Record call details in a CRM system, ensuring accurate documentation of inquiries
- Process calls in compliance with service level agreements (SLAs)
- Perform data entry and other basic IT tasks, such as password resets

What is Required (Qualifications):
- High school diploma or G.E.D.
- Strong English speaking and writing skills
- Call center experience is required
- Proficient in using Microsoft Outlook
- Ability to multitask across multiple browser tabs

How to Stand Out (Preferred Qualifications):
- Experience in a customer support role within a similar industry
- Familiarity with CRM systems and data entry processes

#CustomerSupport #RemoteWork #CareerGrowth #CallCenterExperience #DeEscalationSkills

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