Employer Industry: Dental Software and Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with a strong preference for candidates residing in Georgia, Utah, or Indiana
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and loyalty
- Engaging role as the first point of contact for customers with diverse inquiries

What to Expect (Job Responsibilities):
- Answer customer inquiries and resolve routine customer problems regarding technical issues and dental claims
- Meet quality and quantity requirements for call volume and information/data accuracy
- Document customer cases accurately in the CRM system
- Respond to inquiries as a positive and empathetic customer advocate
- Actively participate as a positive team player within the department and company

What is Required (Qualifications):
- High School diploma or GED equivalent
- Entry-level experience within a call center environment
- Strong customer service skills and professional phone etiquette
- Basic problem-solving and knowledge discovery skills
- Ability to work under direct supervision across multiple platforms simultaneously

How to Stand Out (Preferred Qualifications):
- Basic knowledge of Microsoft Office products; knowledge of Customer Relationship Management (CRM) systems is a plus
- Goal-driven, flexible approach to ongoing changes, coachable, and accountable
- High level of integrity and dependability with a strong sense of urgency and results orientation

#DentalSoftware #CustomerService #RemoteWork #CareerGrowth #TeamPlayer

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