Salary: Croydon - £31,445 - £36,500 per annum / Norwich - £29,695 - £34,407 per annum

Location: Hybrid/Croydon or Norwich

Hours: Full and Part Time hours considered

Contract Type: Permanent

Looking for a customer-focused role in social housing? If so, we have just the right opportunity for you! We’re seeking several excellent Customer Support Specialists to join our teams in Croydon or Norwich on a permanent basis.

This is a multi-case management position, which requires you to make confident decisions and handle multiple customer interactions. Therefore, excellent communication skills are necessary to liaise with various internal teams and external agencies. You’ll participate in active learning and knowledge-sharing to support us in driving continuous improvement to meet high levels of performance.

What we’re looking for

Accuracy, attention to detail, and the ability to interpret legislation are essential skills for this role. You must be able to work to a high standard in a busy and pressurised environment while managing your time effectively to handle a variety of tasks.

Due to the nature of the team's work, you need to be flexible and adaptable to changing priorities. You should have the confidence to make sound judgments and decisions to take ownership of your work areas.

We’re looking for people who can exceed customer expectations by building effective relationships, creating a warm and positive environment. For the right candidates, training will be provided to help them develop the skills needed to become a great member of our customer support team.

If you believe you have the qualities we’re looking for and are interested in working for an organisation that can really make a difference to people’s lives, then please apply!

What’s in it for you?

Here at Clarion we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

• Competitive salary

• Be part of a fantastic friendly team

• Opportunity to work for the UK’s largest housing association

• Office based with the flexibility to work from home in line with business needs

• Generous annual leave allowance – starting at 25 days, increasing to 30 days after 3 years’ service

• Professional development sponsorship

• A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!

• Discretionary bonus of up to 5% of your basic annual earning

• Matched pension contributions of up to 7.5% of your salary with generous life assurance

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

Closing Date: Monday 4th March 2024 at midnight.

For further details on this vacancy, please click ‘apply’.

As you can imagine, the full job description includes lots more detail so do check it out – Customer Support Specialist

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.