Employer Industry: Financial Software Development

Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive compensation up to $75,000 annually
- Supportive and collaborative work environment
- Chance to work with industry-leading financial service organizations
- Hybrid work schedule options available in the future
- Positive corporate culture promoting excellence and innovation

What to Expect (Job Responsibilities):
- Provide exceptional customer support to banking clients through various channels
- Assist clients in understanding and navigating software products, addressing inquiries, and resolving issues promptly
- Troubleshoot technical, finance, and accounting issues for customers
- Collaborate closely with internal teams to escalate and resolve complex issues
- Proactively identify opportunities for improvement in client workflows and provide recommendations

What is Required (Qualifications):
- Proven experience in client support or a similar customer-facing role
- Finance and/or accounting knowledge
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and professionalism
- SQL Database understanding - able to write simple queries

How to Stand Out (Preferred Qualifications):
- Experience with ticketing systems and CRM tools
- Experience with Azure DevOps and APIs
- Understanding of software implementation and integration processes
- Familiarity with Trade Finance regulations and compliance in the banking sector

#FinancialSoftware #CustomerSupport #CareerGrowth #CompetitivePay #InnovativeCulture

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