Employer Industry: Property Technology

Why consider this job opportunity:
- Salary up to $37.02 per hour + equity
- Opportunity for career advancement and growth within the organization
- Flexible remote work option
- 13 paid holidays, including MLK, Juneteenth, and Indigenous Day
- Collaborative and dynamic work environment focused on continuous improvement

What to Expect (Job Responsibilities):
- Provide Tier 2 support to users via phone and email, troubleshooting and resolving complex issues
- Guide users through system-related challenges, offering proactive solutions and exceptional customer service
- Contribute to the development of the Knowledge Base and chat flows for enhanced self-service options
- Participate in quality testing scenarios and provide feedback to improve user experience
- Utilize data-driven problem-solving to enhance system understanding and ensure alignment with business goals

What is Required (Qualifications):
- Minimum of 2 years of experience in tier 2 customer support, particularly phone support
- Proven track record of excellent written and verbal communication skills
- Ability to communicate professionally in high-pressure situations
- Experience using CRM systems (HubSpot, Salesforce, or Zendesk) to track support tickets and user interactions
- Fluency in Spanish

How to Stand Out (Preferred Qualifications):
- Bachelor's degree
- Experience using cloud-based phone systems in a support environment
- Familiarity with OKRs and experience contributing to growth-oriented projects or initiatives
- Experience in product testing and providing feedback on software updates and releases
- Knowledge of Jira for project management

#PropertyTech #CustomerSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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