Employer Industry: Consumer Technology

Why consider this job opportunity:
- Salary of $24/hr (non-negotiable)
- Opportunity for annual bonuses and other short- and long-term incentives
- Comprehensive benefits package, including health insurance, life and disability insurance, and a generous 401K employer matching program
- Supportive work environment that emphasizes collaboration and team dynamics
- Chance to make a meaningful impact by assisting members with various life challenges
- Emphasis on ongoing learning and professional development

What to Expect (Job Responsibilities):
- Provide professional and empathetic customer service by answering inbound calls and assisting members through various communication channels
- Conduct needs assessments to identify member requirements and provide appropriate education and guidance
- Verify member eligibility for services and record requests in the CRM system
- Collaborate with the Research Team to connect members with relevant resources
- Maintain adherence to performance metrics to ensure high-quality member satisfaction

What is Required (Qualifications):
- Bachelor's Degree preferred, or relevant work experience in lieu of a degree
- 2-4+ years of client service experience, ideally in a human services field
- Strong communication skills, both written and verbal, with high emotional intelligence
- Proven ability to work in a fast-paced environment and meet KPI benchmarks
- Reliable, punctual, and able to exercise independent judgment and discretion

How to Stand Out (Preferred Qualifications):
- Professional or internship experience in social work, public health, education, or related fields
- Strong analytical, organizational, and time management skills
- Demonstrated ability to adapt quickly to changes and new information

#ConsumerTech #CustomerService #CareerOpportunity #Benefits #DiversityAndInclusion

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