Employer Industry: Managed Services Provider (MSP)

Why consider this job opportunity:
- Salary up to $80,000, depending on experience
- 100% remote work opportunity, offering flexibility
- Comprehensive benefits including medical insurance, retirement plan, and PTO
- Opportunity to assist in onboarding, training, and mentoring new team members
- Work in a fast-paced environment with the chance to develop technical skills in Linux and AWS server management

What to Expect (Job Responsibilities):
- Provide technical support for customers via phone, ticket system, or messenger
- Address advanced Linux and AWS server management issues
- Utilize critical thinking skills to identify and resolve technical problems
- Maintain effective communication with internal and external channels
- Monitor server alerts for performance issues and implement appropriate solutions

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service or technical support via phone or ticketing system
- Experience as a System Administrator or End User of a Linux Operating System (e.g., Ubuntu, CentOS, CloudLinux)
- Managed Services Provider (MSP) experience is required
- Hands-on experience with AWS (EC2, CloudWatch, AutoScaling, etc.)
- General understanding of networking (TCP/IP, DNS, Routing, E-Mail)

How to Stand Out (Preferred Qualifications):
- Strong troubleshooting skills in a fast-paced environment
- Ability to multitask and adapt quickly to changes
- Excellent communication, availability, and interpersonal skills
- Open to working in a 24/7 support environment, including weekends

#CustomerSupport #ManagedServices #Linux #RemoteWork #TechnicalSupport

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