Employer Industry: Federal Student Loan Servicing

Why consider this job opportunity:
- Salary of $17.75 per hour, with an additional $4.57 per hour in Health and Welfare benefits
- Comprehensive health, dental, and vision insurance premiums covered by the employer
- Hybrid work environment with both remote and office work
- Opportunity for professional development through training on federal regulations and customer service tools
- Supportive and collaborative work culture with a focus on compliance and customer satisfaction

What to Expect (Job Responsibilities):
- Receive, sort, and prepare responses for incoming mail and packages
- Review and process customer applications for various student loan programs
- Maintain high productivity in a data entry/processing environment while adhering to quality assurance standards
- Provide exceptional customer service and support for borrower inquiries and account adjustments
- Participate in continuing education programs to stay updated on federal and state laws and regulations

What is Required (Qualifications):
- High School diploma required
- 12 months of experience in administrative support and computer use in a business environment
- Ability to work independently and unsupervised in an office setting
- Must be a US Citizen and able to obtain a Public Trust security clearance
- Qualified applicants must reside within a 75-mile radius of Lowell, AR

How to Stand Out (Preferred Qualifications):
- Bachelor's Degree
- 12 months of experience working in a Call Center or on a student loan contract
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, OneNote)
- Experience reviewing contracts and application documents for accuracy

#FederalStudentLoans #CustomerSupport #HybridWork #CareerDevelopment #Compliance

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