Employer Industry: B2B SaaS (Fleet Management Technology)

Why consider this job opportunity:
- Salary up to $65,000 annually based on experience
- Opportunity for career advancement and growth within a rapidly expanding company
- Flexible remote work environment with the ability to work nights and weekends
- Comprehensive benefits including company-subsidized medical, dental, and vision insurance
- 401K plan with a 4% company contribution
- Engaging company culture that emphasizes customer advocacy and teamwork

What to Expect (Job Responsibilities):
- Provide technical support for IntelliShift hardware and software applications through various channels including Salesforce, email, and phone
- Diagnose and resolve customer issues while documenting all communications and resolutions using Salesforce, Jira, and other tools
- Collaborate with Sales, Product, Engineering, and Customer Experience teams to resolve customer issues effectively
- Contribute innovative ideas for enhancing support processes and documentation of best practices
- Achieve performance metrics such as a 95% call answer rate and maintain an average CSAT Score of 4.5 across post-support surveys

What is Required (Qualifications):
- Minimum 2 years of experience in a technical product support role
- Strong organizational skills and ability to learn quickly in a fast-paced environment
- Excellent oral and written communication skills to convey information clearly to various stakeholders
- Strong relationship-building and problem-solving skills
- Technical fluency and proficiency with data analytics

How to Stand Out (Preferred Qualifications):
- Experience in SaaS, mobile computing, and/or telematics
- Background in information systems, business, or technology
- Bilingual in English and Spanish

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