TC Transcontinental
Customer Technical Service Rep (CTS) - Remote
PayCompetitive
LocationChicago/Illinois
Employment typeFull-Time
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Job Description
- Req#: 11118BR
Employer Industry: Packaging and Printing
Why consider this job opportunity:
- Competitive benefits package including health, life, disability, dental, and travel insurance
- Paid maternity/paternity leave and educational reimbursement
- Immediately vested 401k with company match
- Opportunity for travel up to 70%
- Supportive work environment with participatory management
- Chance to work with a leading company in the packaging industry
What to Expect (Job Responsibilities):
- Act as a liaison between customers and manufacturing plants, providing process assistance
- Troubleshoot and analyze materials for customers to resolve issues
- Provide training on TC packaging equipment, including installation and setup
- Document customer issues and resolutions while managing relationships with the sales team
- Conduct general preventative maintenance and repairs on TC packaging equipment
What is Required (Qualifications):
- Bachelor’s degree in packaging, engineering, or comparable work experience in flexible packaging production or maintenance
- 5 – 10 years of experience in flexible packaging production/maintenance or packaging machine production/maintenance
- Strong knowledge of the flexible packaging process from production to shipping
- Proficient in Microsoft Office and report writing
- Strong mechanical aptitude for troubleshooting machine issues
How to Stand Out (Preferred Qualifications):
- Experience in the flexible packaging industry and/or meat/cheese/pet food packaging
- Previous experience in a manufacturing organization
- Knowledge of the printing and converting industry and equipment
#PackagingIndustry #CustomerService #CareerOpportunity #CompetitiveBenefits #TravelOpportunities
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Transcontinental Inc., The company was established in 1976 as a direct marketing company, and later expanded into newspaper printing, as well as newspaper and magazine publishing outright.