Employer Industry: Legal and Information Services

Why consider this job opportunity:
- Salary up to $67,860
- Opportunity for annual bonuses based on performance
- Comprehensive benefits package including health, dental, vision, and retirement plans
- Flexible work arrangements, including the option to work remotely for up to 8 weeks a year
- Commitment to diversity, inclusion, and employee well-being with various support programs
- Access to professional development resources, such as LinkedIn Learning and internal networking opportunities

What to Expect (Job Responsibilities):
- Log and classify all calls and requests for assistance in the call tracking database
- Respond to customer inquiries related to technical issues with software and electronic products
- Filter and escalate inquiries as appropriate, ensuring timely resolution
- Proactively communicate with customers regarding inquiry status and resolutions
- Follow procedures to ensure effective issue resolution on first contact whenever possible

What is Required (Qualifications):
- Two-year technical degree or equivalent experience
- Basic hardware and software troubleshooting skills
- Strong verbal and written communication skills
- Ability to actively listen and comprehend complex technical issues
- Call center experience preferred

How to Stand Out (Preferred Qualifications):
- Experience in customer service within a technical support environment
- Familiarity with software and electronic product troubleshooting
- Strong critical thinking skills to resolve complex issues effectively
- Demonstrated ability to maintain a positive service attitude

#LegalServices #CustomerSupport #TechnicalSupport #CareerOpportunity #DiversityAndInclusion

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