Employer Industry: Legal and Financial Information Services

Why consider this job opportunity:
- Salary up to $67,860
- Opportunity for annual bonuses based on performance
- Comprehensive benefits package including health, dental, vision, and retirement plans
- Flexible work arrangements, including the ability to work remotely up to 8 weeks a year
- Inclusive culture focused on diversity, equality, and professional growth
- Access to extensive learning and development resources, including LinkedIn Learning

What to Expect (Job Responsibilities):
- Log and classify all calls and requests for assistance in the call tracking database
- Respond to customer inquiries relating to technical issues with software and electronic products
- Filter and escalate inquiries as appropriate to ensure timely resolution
- Track inquiry resolution progress and proactively update customers with status or resolutions
- Follow procedures to resolve issues, aiming to address as many queries as possible on the first call

What is Required (Qualifications):
- Two-year technical degree or equivalent experience
- Basic hardware and software troubleshooting skills
- Strong verbal and written communication skills
- Ability to actively listen and comprehend complex technical issues
- Call center experience preferred

How to Stand Out (Preferred Qualifications):
- Previous experience in a technical support role
- Familiarity with customer service best practices
- Experience in a fast-paced call center environment
- Strong problem-solving skills and critical thinking ability
- Ability to maintain a positive service attitude in challenging situations

#LegalServices #CustomerSupport #TechnicalSupport #CareerOpportunity #DiversityAndInclusion

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