Advantages of Joining Our Company:
- Gain valuable experience in Incident, Problem, and Change management
- Opportunity to become certified in ITIL V4 Foundation
- Develop excellent communication skills
- Ability to lead and de-escalate situations
- Expand knowledge of IT systems and their purpose

Responsibilities:
- Respond to incident engagements promptly and effectively
- Utilize ITIL v4 Foundation knowledge to manage incidents and document them accurately
- Follow escalation process for incidents and create problem records when necessary
- Document root cause and develop no-repeat plans for assigned problem records
- Ensure completion of problem tasks
- Ensure end-users comply with emergency break/fix process for changes
- Facilitate activities in the event management process

Analyst II Key Responsibilities:
- Perform data gathering, analysis, and synthesis to develop cybersecurity solutions
- Collaborate with cross-functional teams to identify trends and resolve issues
- Drive execution of initiatives and projects to meet customer expectations

Additional Information:
- This position typically reports to a Manager or Senior Manager
- No direct reports for this position
- Overnight travel is rarely required (less than 10% of the time)
- Physical requirements include sitting for most of the time with occasional light lifting or movement
- Working conditions are generally comfortable indoors with infrequent unpleasant conditions.