Employer Industry: Home Appliances

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a supportive and collaborative team environment
- Engage directly with consumers and make a positive impact on their experience
- Comprehensive training and development programs
- Dynamic and fast-paced work environment

What to Expect (Job Responsibilities):
- Serve as the main point of contact for direct consumers, advocating for brand and consumer loyalty
- Qualify consumers and close sales through various engagement channels including phone, email, and chat
- Drive departmental revenue goals by suggestively selling major appliances and related products
- Document standard operating procedures for the consumer journey and share successful selling techniques with colleagues
- Provide knowledgeable answers to consumer inquiries regarding products, pricing, and services

What is Required (Qualifications):
- 1-3 years of experience in customer service within a contact center environment
- Minimum 1 year of experience with consumer goods sales
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook); PowerPoint experience is a plus
- Ability to navigate multiple applications and adapt to ongoing changes

How to Stand Out (Preferred Qualifications):
- Bachelor's Degree
- Three (3) or more years of experience in sales, eCommerce, and customer service within a contact center
- Experience with back-office functions

#HomeAppliances #CustomerService #SalesOpportunities #CareerGrowth #TeamEnvironment

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