Overview

Content moderator jobs continue to be on the rise as the online world never stops needing content moderation.

A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website’s guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand.

Qualifications

Education background

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions

Work experience

• Minimum of 6 months work experience in customer support in any industry.• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field• Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills

• Passionate about communication and interacting with people is key to success in this role• Able to receive continuous feedback and work in a fast-paced working environment• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement• Good reasoning and analytical skills• Able to demonstrate critical thinking, a proactive attitude

• Must be able to speak, read and write the required language to support

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

• Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines
• Generate data sets for production and machine learning purposes
• Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc.
• Review and classify emotions, gestures, and other relevant elements in content
• Annotate images in heat graphs or spectrograms to determine sleeping or active states
• Understand and stay up-to-date with content policies and guidelines
• Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format
• Identify content that does not comply with requirements and flag it for action
• Use basic judgment to perform required tasks effectively and accurately
• Display a strong bias to doing what’s right for our community in supporting social media’s mission
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• Work in a 24/7 shift rotation