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Job Description
- Req#: 43699
- Responsible for leading and coordinating data governance activities on a day-to-day basis.
- Coordinating with other roles to implement structured and consistent reporting on customer, team and department KPIs.
- Define documentation repository structure according to department's service portfolio, technologies and tools, partnerships, projects and the associates' internal organization on official SharePoint site.
- Follow up on access compliance to internal data for all repositories.
- Ensure the internal usage of existent templates and/or support creating consistent formats and standards according to yearly company updated templates.
- Ensure naming convention, styles and template formats are used the same across all repository structure, documents and metrics.
- Conduct with other roles continuous reviewal to assure documentation is up to date.
- Scope out yearly used template files and keep them up to date, created in advance for the new year.
- Support with knowledge and expertise cross-department activities (Ex. Transitions, integrations, carve-outs) to make sure all data is being collected and saved according to planning.
- Mentor and coach HCI Practice Leads and Delivery Managers on updated templates, updated repository structures and the process of collecting and storing information data.
- Must have experience in infrastructure delivery services and infrastructure technologies.
- Must have a deep understanding of service delivery processes and performance metrics.
- Must be able to work effectively with technical teams and users from across the department, convincing them of the benefits of adhering to internal governance policies.
- Possess strong communication and persuasion skills to ensure everyone within the organization understands the potential of data and works in line with internal governance framework.
- Fluency in Business English.
- Additional language is an asset.
- Familiarity with ITIL v3 or 4 would be advantageous.
Job DescriptionData Governance Officer main responsibilities are focused on the Customer, Team and Department defined data we operate with in HCI - SLAs, KPIs and Productivity Metrics, Internal Documentation (Team and Department related), Customer Documentation. The role defines, educates and guides on best practices ensuring all internal teams adhere to created and defined standard structures for all our internal repository channels to help us better communicate our goals, plans, progress and results both internally and externally.
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What's next:It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!About usWe are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.#LI-REMOTEAbout the company
We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX). Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.