Employer Industry: Medical Device Manufacturing

Why consider this job opportunity:
- Opportunity for career advancement and growth within a global Center of Excellence
- Work remotely with the flexibility to manage your own schedule
- Contribute to the improvement of customer service and complaint handling processes
- Supportive and collaborative work environment with a focus on training and development
- Engage with leadership and stakeholders to drive quality and compliance initiatives

What to Expect (Job Responsibilities):
- Collaborate with leadership teams to ensure service delivery meets quality and compliance standards
- Monitor BPO teams' daily performance and handle escalations as the first point of contact
- Assign regional customer inquiries into dashboard queues promptly
- Summarize weekly performance metrics and ensure effective agent training
- Conduct focus groups to identify pain points and promote best practices among BPO agents

What is Required (Qualifications):
- BA/BS in Business, Communications, or a scientific discipline, or equivalent experience in business operations or medical device
- Minimum of 3-4 years of experience in leading customer service and complaint intake for a global medical device manufacturer
- Availability for international travel
- Strong communication skills and ability to collaborate effectively with teams
- Experience in managing quality assurance processes in a medical device context

How to Stand Out (Preferred Qualifications):
- Proficient understanding of medical device customer relationship management and regulatory compliance
- Strong technical and business expertise with a track record of building relationships
- Ability to foster an atmosphere of openness and trust within teams
- Passion for customer service excellence and commitment to continuous improvement

#MedicalDevices #CustomerService #RemoteWork #CareerGrowth #QualityAssurance

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