About us

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 140 locations across 14 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%

Healthcare plans to support your needs

Virtual doctor visits

Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program

15% Associate Discount

Dave Ramsey’s SmartDollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

Company paid YMCA Family Membership

What You’ll do

The Desktop Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The Desktop person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.

The desktop technician must be able to work independently to support Distribution Center operations, including barcode scanners, barcode printers, and mobile computing hardware.

• Set up workstations with computers and necessary peripheral devices (switches, printers, access points, etc).
• Ability to run and terminate CAT V, CAT 6, and Fiber cables.
• Check computer hardware (HDD, Video Card, keyboards etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Develop and maintain local networks (LAN) in ways that optimize performance.
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Ability to complete quarterly Preventative Maintenance on scheduled IT hardware and networking equipment.
• Time management and ability to prioritize task based on criticality are required.
• Organize and coordinate work schedule with other teams and 3rd party vendors.
• Perform troubleshooting to diagnose and resolve problems.
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders.

Supervisory Responsibilities

None

Essential Qualities for Success

• Proven experience as IT Technician or relevant position
• Demonstrate behaviors that exemplify Rural King Values: People First, Integrity, Attitude, Initiative,
• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
• Must be self-motivated, outgoing, and able to work with our customers
• Must also be able to work holidays and weekends as needed.
• Must be able to work alone and with teams as needed
• May be required to perform other duties such as network/phone cabling

Physical Requirements

• Good visual acuity and ability to communicate.
• Not afraid of heights
• Must be able to sit or stand for prolonged periods of time.
• Must be able to lift, push or pull up to 65 pounds at times.
• Must be able to repetitively lift, bend, carry and push
• Must be able to access and navigate each department across facilities.
• Must be able to verbally communicate effectively with others (in-person and via electronic devices).
• Must have close visual acuity.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The pay range for this position is $19.50 - $21.00 per hour and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws. To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.