High School Diploma or GED required
2+ Years of related experience
Demonstrated strong phone skills to effectively work with customers
Negotiation experience with demonstrated positive outcomes
Sales skills making regular phone calls, presenting Company in positive way to Customers and tactfully but firmly collecting payments
Knowledge of and ability to explain wide variety of consumer loan products
Writing ability to clearly document calls
PC skills sufficiency

Performs multiple and/or diverse tasks that cover a wide range of complexity
Requires advanced skills and expertise in a range of products and services, processes, procedures and systems or requires deep skills in a set of focused areas
Understands how related teams coordinate their efforts and resources to achieve objectives of a unit
Gathers and analyzes data to identify and solve complex problems
Uses sound judgment and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
Communicates unusual and/or complex content in a clear manner; handle sensitive information
Area(s) assigned are of moderate size and complexity and typically involves last efforts to prevent loss
Conducts detailed investigative work to find missing borrowers, regularly utilizing skip tracing and other techniques
Complies with all pertinent department/bank policies and procedures
Elevates issues that may result in foreclosure or repossession when necessary
Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)
Must be eligible for employment under regulatory standards applicable to the position.

Debt Specialist III - TD Auto Finance Collections

Job Description