Description

Department: Deli/Kitchen

Reports to: Prepared Foods Manager

Pay Grade: 1

The Dill Pickle Co-op strives to offer the best in sustainable, locally sourced foods for our customers. To accomplish this mission we seek individuals who;

Provide excellent customer service when present on the sales floor, by delivering prompt, friendly and helpful service.

Share information with our shoppers about co-op happenings, educational opportunities, and the benefits of co-op ownership.

Provide excellent internal customer service to all staff members, maintaining an attitude of goodwill toward self and others.

Help to create a work environment that is cooperative, respectful, fun, productive, and safe, and that focuses on solutions.

CORE COMPETENCIES:

Customer Service: Greets customers when on the sales floor, seeks understanding of products and services offered within the store, maintains a professional appearance, assumes responsibility for solving customer problems.

Respect: Communicates and interacts respectfully with all internal and external customers, avoids language or actions that could be perceived as obscene, disrespectful, abusive, or derogatory.

Dependability: Punctual for scheduled shifts and meetings, meets commitments, works independently and accepts accountability.

Adaptability: Adapts to change readily and open to new ideas, takes on new responsibilities, adjusts plans to meet changing needs.

Communication: Communicates well verbally, shares information and listens attentively to others, asks questions and remains receptive to the viewpoints of others, manages distractions so as to not lose focus of task.

Integrity: Interacts with internal and external customers in an honest manner, is accountable for actions, understands and supports cooperative values.

Productivity: Prioritizes well, works in an efficient manner and strives to meet deadlines.

Teamwork: Receptive to the viewpoint of others, welcomes newcomers and promotes a team atmosphere, solicits feedback.

JOB SUMMARY:

The Deli Clerk position is responsible for preparing high quality foods for the purpose of promptly serving customers at the Deli Counter and stocking the grab and go cooler.

JOB DESCRIPTION:

• Greet and assist customers with their “order on demand” sandwich selections.
• Make pre-made sandwiches and stock the Grab and Go cooler.
• Slice, package, price and stock meats for the Grab and Go cooler.
• Prepare and serve fresh smoothies as ordered by customers.
• Offer tastes, samples and suggestions to aid customers with product selections.
• Maintain announcement boards in the department.
• Report customer suggestions, comments and complaints to the Prepared Foods Manager.
• Ensure Deli display cases are fully stocked to give customers a feeling of abundance.
• Ensure freshness of deli items by rotating old and new inventory and by keeping product batches separate by date.
• Ensure proper label of all product descriptions, prices and ingredients (as assigned).
• Assist with catering order (as assigned).
• Pull “soon to expire”, slow moving or low-quality items from selling shelves; record and properly dispose of said merchandise, according to The Dill Pickle Co-op policy and procedures.
• Ensure Deli counter, deli cases and food prep areas are sanitary and organized according to department standards to ensure health department regulations.
• Prep food materials in advance for sandwich and smoothie production as instructed by established prep lists.
• Follow daily/weekly/monthly department cleaning lists as instructed by Deli Lead.
• Remove trash promptly, sweep and mop daily as part of the opening and closing procedures.
• Follow manufacturer's safety, storage and labeling procedures when handling or storing products.
• Inform Prepared Foods Manager of equipment repair and replacement needs.
• Participate in periodic inventory counts.
• Complete established opening and closing procedures.
• Perform other duties as assigned.

To execute this role successfully, an individual must be able to perform each essential requirement satisfactorily. The following requirements are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

ESSENTIAL REQUIREMENTS:

• Experience preferred but not required.
• Bilingual (Spanish) preferred but not required.
• Ability to reason and apply logic for resolve of common workplace issues.
• Able to pass a criminal local/state/federal background screening.
• Eligible to work within the USA.
• Applicants must be available to work holidays, evenings and weekends.
• Obtain “Serv Safe” (or similar) safe food handling certificate and be competent in training all other cafe service staff in all appropriate procedures.
• Excellent customer service skills.
• Excellent communication skills, both written and conversational, are required, in addition to being a good listener and asking questions to increase knowledge.
• Ability to stand, bend, reach and lift repeatedly for extended periods of time.
• Ability to work in adverse kitchen temperatures.
• Ability to lift 50lbs.
• Ability to work with cleaning supplies and chemicals with appropriate protective gear.
• Ability to multi-task and remain flexible to changing needs of business.

WORK ENVIRONMENT:

The work environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Occasional Exposure to:

• Wet or humid conditions (non-weather).
• Fumes or airborne particles.
• Outdoor weather conditions.
• Extreme cold (non-weather).

1. The noise level in the environment is usually moderate.

Greater Chicago Industrial Workers of the World (IWW), the Union, is the employees’ representative in dealing with The Dill Pickle Coop regarding wages, hours and other working conditions of our employees in the unit described below:

All statutory employees including full-time and part-time cashiers, produce and grocery stockers, accounts payable assistants, marketing employees, meat, wellness and refrigerated buyers employed by The Dill Pickle Co-op at its facilities including the one currently located at 2746 North Milwaukee Avenue, Chicago, Illinois 60647, but excluding supervisors as defined by the Act including marketing supervisors, human resources representatives, front end, produce, grocery, office, branding and general manager, guards and professional employees as defined by the Act.

This is to certify that I have received and read a copy of the job description. I have read the job description and can perform the essential functions as they are listed:

Sign:

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Employee’s Signature and Date

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Employee’s Name — Please Print

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Manager Signature and Date