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Job Posting Title:

Location:

Additional Posting Details:

Monday - Friday

7:30 AM - 4:00 PM

Job Description:

Duties/Responsibilities

• Help with the daily operation of a wide variety of activities within the Prosthetics/Orthotics Department

• Act as a triage coordinator for Prosthetics/Orthotics, with multiple responsibilities including: patient (children ages 0-18) and visitor reception, answering phones, scheduling patients, setting and coordinating appointments, and data entry

• Greet and interact with patients, parents, and hospital visitors

• Greet Prosthetic/Orthotic patients; provide them with appropriate information and direct them to their care provider or next appointment, courteously and expediently, in accordance with departmental policies

• Work with confidential information in a professional and responsible manner

• Answer phones, route calls or messages, and assist callers for Prosthetics/Orthotics Department

• Call patients regarding appointments, cancellations, no-shows, or for special activities

• Set appointments for Prosthetics/Orthotics and Mobility, in accordance with departmental policies: limited over bookings; set appointments in designated time windows unless specifically approved by the involved staff member; expeditiously notify appointments to staff and patient/families; inform patient of wait intervals longer than 30 minutes; within twenty-four (24) hours for appointments made by phone; if patient cannot be reached within 48 hours or after two telephone calls, mail appointment slip

• Coordinate schedule and appointments during Prosthetics Clinics (and others), courteously, and so as to maximize practitioner time and exam room availability

• Ensure all persons involved in an appointment or drop-in are informed of the appointment time, duration and possible conflicts, consistently and accurately

• Notify staff of appointments accurately and expeditiously

• Record statistics and generate reports as assigned

• Enter data and compile reports correctly and systematically for efficient retrieval for the following: Orthotic Patient Load (Report, Statistics, Average Turn-Around), Orthotic Technical (Point In-Progress and Points To Be Assigned), and additional Prosthetics records as assigned

• Accurately process and distribute mail, requisitions, documentation, and appointment slips for Prosthetics/Orthotics and Mobility, at least once per day

• Assist with forecast of annual office supply needs, maintain front office supply inventory and adhere to annual budget

Required Skills/Abilities

• Bilingual preferred

• High school diploma or equivalent required

• Minimum 2 years of experience preferred in a medical office, patient facing

• Knowledge of medical office procedures including Epic preferred

• Familiarity with Orthotics and Prosthetics, Orthopedics, or Pediatrics a plus but not required

• Proficient typing and strong Word/Excel skills needed