Position Overview:

The Deposit Operations Specialist will have the opportunity to work within the Deposit Operations Department, completing various tasks. By joining this employer, prospective candidates can gain valuable experience and skills in the banking industry, with the potential for future career opportunities within the organization. Additionally, upon the successful completion of the temporary assignment, a $1500.00 bonus will be awarded.

Key Responsibilities:

- Complete daily processes such as Account Opening, Account Maintenance, Disputes, Third Party Verifications, Check Distributions, Wires, and ACH Reviews.
- Conduct monetary reviews including ODP, non-posts, RICL, exceptions, overdrafts, ARGO, large dollar transactions, foreign check collections, EARNS, mobile deposits, adjustments, blocks, and stop payments.
- Perform non-monetary reviews related to account maintenance, dormant accounts, escrow, returned mail, 3rd party information requests, closed accounts, business and consumer documents, instant issue, e-funds, holds, decedent processing, subpoenas, levies, and year-end processes.
- Handle inbound and outbound wire transfer processing.
- Process mail deposits and restitutions to the correct account.
- Process documentation for non-standard account processing, such as Estate, Guardianships, Power of Attorney, Name Changes, and Third Party Verifications.
- Review account processing activities, including customer account maintenance and documentation changes, new account documentation, deposit exceptions, and form transmittals for scanning.
- Correspond with branches/call center via phone or in writing to resolve service requests.
- Process deposit return transactions and report suspicious activities to the BSA/Fraud team.
- Meet established goals for all metrics, including Quality and Productivity.
- Perform daily processing of Instant Issue Cards, including printing, stuffing, and mailing.
- Ensure all items/requests are processed in accordance with regulatory standards and bank policies and procedures to ensure compliance.
- Provide mentorship and training to less experienced staff within Deposit Operations.
- Perform any other related duties as required or assigned.

Skills and Qualifications:

- 3 years of previous customer service experience within a retail, financial services industry, or bank.
- 3 years of experience using computer software such as Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
- High School Diploma is required.
- Intermediate skills in alphanumeric data entry.
- Outstanding customer service skills.
- Excellent verbal and written communication skills.
- Ability and willingness to provide prompt, clear, concise information to others.
- Demonstrate flexibility, adaptability, and initiative.
- Demonstrate respect for others.
- Prioritize work duties for maximum efficiency and execute transactions with minimal errors.
- Seek process improvement through various resources.
- Effectively apply creative problem-solving to address business needs and issues.
- Act with personal, professional, and behavioral integrity.
- Demonstrate effective interpersonal skills.
- Must be bondable.

Additional Information:

- All Lakeland Bank employees must be bondable, and FBI background checks are required for eligibility confirmation.
- Lakeland Bank is an equal opportunity employer.
- Scheduled Hours: Monday-Friday, 8:30am-5:00pm.