Employer Industry: Retail Home Improvement

Why consider this job opportunity:
- Salary up to $85,000
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to lead and inspire a dedicated team of specialists
- Engaging role focused on customer satisfaction and operational efficiency
- Minimal travel requirements, typically less than 10%

What to Expect (Job Responsibilities):
- Supervise daily operational activities of a team of 10-20 specialists to ensure superior service delivery
- Maintain daily and weekly statistics for direct reports and analyze department results to troubleshoot operational problems
- Provide hands-on coaching and performance management for team members
- Organize and supervise day-to-day operations to achieve key performance goals
- Serve as the point of escalation for complex customer issues, ensuring timely follow-up and satisfaction

What is Required (Qualifications):
- Must be 18 years of age or older
- Minimum of 3 years of work experience in a leadership role
- Accountable for direct supervision of the work activities of others
- Must be legally permitted to work in the United States
- Completion of a high school diploma or GED

How to Stand Out (Preferred Qualifications):
- Working knowledge of Microsoft Office Suite
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Ability to negotiate and handle customer complaints and grievances
- Excellent written and verbal communication skills
- Experience in explaining technical concepts clearly to various stakeholders

#Retail #Leadership #CustomerService #CareerOpportunity #TeamManagement

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