Employer Industry: Cruise Line Industry

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Hands-on experience with both Windows and Mac OS environments
- Dynamic work environment with a focus on customer service
- In-office position with a hybrid work schedule (3 days in office)
- Chance to support a global leader in the cruise line industry
- Flexibility to travel to Miami office as needed

What to Expect (Job Responsibilities):
- Address user tickets regarding hardware, software, and networking
- Walk employees through installing applications and computer peripherals
- Conduct remote troubleshooting for at-home employees
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel

What is Required (Qualifications):
- Proven work experience as a Desktop Support Technician / Analyst or similar role
- Hands-on experience with Windows/Mac OS environments
- BS in Computer Science or relevant field
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills

How to Stand Out (Preferred Qualifications):
- SharePoint administration experience
- Knowledge of network security practices and anti-virus programs
- Experience with video conferencing troubleshooting
- Familiarity with MFA, system lockouts troubleshooting, AD, and VPN
- Basic understanding of networks

#CruiseLineIndustry #ITSupport #CareerOpportunity #TechnicalAssistance #CustomerService

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