Provisional Appointment
***Currently there is not an active tested eligible list for this classification, therefore, this position will be filled on a PROVISIONAL basis. At such time an examination is given for this position, within two years of hire, the preferred candidate serving in the position provisionally will be required to take the examination. The preferred candidate at that time must pass the exam to continue employment in this position. ***

Under general supervision, is responsible for providing second level technical support and resolution of desktop hardware, peripheral hardware, software, and mobile device problems for end users; performs related duties as required.Responds to Technology Service Desk trouble tickets to resolve personal computer problems through on-site or remote access and/or re-creation of the user's problem;

Documents steps taken to diagnose and resolve customer problems; closes trouble tickets upon completion of services or resolution of problem;

Maintains records of statistics and tracking requirements, and hardware and software maintenance and repair;

Installs, configures, and supports new computers and software, including peripheral hardware and mobile devices

Installs, upgrades, and maintains a variety of software applications and computer hardware, including peripherals;

Diagnoses, troubleshoots, and repairs software and hardware problems;

Performs backup activities and restoration of files on internal servers;

Participates in testing and implementation of new systems and procedures;

Refers complex problems to senior support personnel or determines an appropriate resolution path, as needed, and communicates with senior support staff to resolve system problems;

Requisitions supplies and materials as required;

May provide support for the technology service desk on an as needed basis.Possession of an associate's degree with significant coursework (16 semester or 24 quarter hours) in mathematics, engineering, computer science, or a closely related field and two (2) years of experience providing technical hardware/software support for desktop systems and applications. Substitution(s): Additional years of the specified experience may substitute for the educational requirement on a year-for-year basis.

Possession of a valid driver's license.

KNOWLEDGE, SKILLS, AND ABILITIES
Considerable knowledge of the basic principles and methods of personal computer configuration and operation, operating systems, functions and operation of computer peripherals and accessories. Knowledge of the principles and methods of computer networking and the associated hardware, Microsoft Office products and other contemporary software applications; knowledge of computer languages and programming and modern office procedures, methods and computer equipment. Skilled in the use of hand tools and electronic test equipment. Ability to troubleshoot hardware and software problems; ability to analyze problems and propose logical solutions; ability to read schematic diagrams and technical manuals; ability to maintain and prepare records; ability to communicate technical terms at a level appropriate to the audience; ability to communicate effectively, both orally and in writing; ability to follow instructions and procedures; ability to develop priorities and work sequences; ability to develop and maintain effective working relationships.

PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT:

• Tools/Equipment Use: Desktop PC with keyboard and mouse, laptop, scanner, calculator, software, desk, and adjustable chair.
• Posture: Prolonged sitting and standing; occasional stooping, bending, squatting, kneeling, bending, pushing, pulling and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of a mouse; occasional reaching
• Lifting: Occasional lifting and carrying (less than 10 pounds)
• Environment: Works in office setting; may require occasional irregular hours and/or prolonged hours.
• Attendance: Regular and punctual attendance at the worksite is required for this position.
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

This job posting is for a PROVISIONAL position and will CREATE A NEW LIST**. The hiring department will conduct a preliminary review of your application to determine who to interview. It is the responsibility of all applicants to provide a complete list of relevant work experience (previous and current) on the application. Resumes will not be accepted in lieu of listed work experience. Unless otherwise indicated, any year of required experience is based on 12 months of full time employment. Anything below 35 hours/week (or seasonal work) will be prorated. Please be sure that the job experience and education information in your profile is up to date and accurate before submitting your application. Questions regarding this process can be directed to Human Resources at classifiedservices@columbus.k12.oh.us .



Columbus City Schools is committed to building a culturally diverse workforce. Minority candidates are strongly encouraged to apply. Columbus City Schools (CCS) is an Equal Opportunity Employer and does not discriminate against individuals regardless of race, sex, sexual orientation, religion, national origin, age, gender identity or expression, ancestry, familial status, military status or disability in its educational programs, activities, and employment policies.