Employer Industry: Health Technology Support

Why consider this job opportunity:
- Salary starts at $18 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in the United States
- Supportive and collaborative work environment
- Chance to make a positive impact on patient health and wellness
- Engage in a customer-centric atmosphere focused on solutions

What to Expect (Job Responsibilities):
- Provide remote support through phone and email, resolving customer issues effectively
- Onboard new patients and assist them in setting up software and Remote Patient Monitoring devices
- Maintain comprehensive knowledge of tools to diagnose and resolve software issues
- Collaborate with account managers to identify service opportunities for existing customers
- Conduct quality control and monitor queues to improve service procedures

What is Required (Qualifications):
- Must be located in the United States
- Experience in technical support and/or customer education
- Strong customer service skills with a focus on empathetic communication
- Proficiency in Google Sheets and Excel for managing work
- Ability to troubleshoot autonomously and adapt to changing customer needs

How to Stand Out (Preferred Qualifications):
- Experience with Salesforce and Five9
- Fluency in Spanish or additional languages
- A proactive approach to process improvement and customer experience enhancement

#HealthTech #RemoteWork #CustomerSupport #CareerGrowth #PatientCare

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