Essential duties and responsibilities:

The ideal candidate will have the following skill set and commensurate work experience.

DevOps:

Technical and Soft Skills:

• Experience working with programming/scripting languages such as C# or PowerShell, and a familiarity with relational databases such as Microsoft SQL
• Experience with IDEs such as Visual Studio, Visual Studio Code, SQL Server Management Studio, and Azure Data Studio
• Experience with version control utilities such as Git and Azure DevOps
• Cross-team collaboration to establish automation workflows that adhere to best-practices and corporate security guidelines.
• Familiarity with automation systems such as Red Hat Ansible and Microsoft System Center Orchestrator.
• Familiarity with MVVM architectural pattern and XAML is a plus.

Server Administration:

Technical and Soft Skills:

• Provide technical support for Hyper-V and VMware environments.
• Familiarity with Windows Server operating system configuration and maintenance utilities such as Windows System Image Manager and Deployment Image Servicing and Management.
• Understanding of TCP/IP networking principles.
• Posses in-depth troubleshooting skills and the ability to relate technical material to management.
• Responsible for engaging and managing support escalations with vendors such as Microsoft, VMware, Dell, and HP.
• Familiar with Windows Server OS 2019-2025 required, LINUX and UNIX Operating Systems knowledge is a plus.
• Understanding of Citrix technologies desired

Other Duties as assigned

• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve issues
• Collaborates with Tech Leads, Technology Services Manager, and escalation resources when appropriate
• Provide after-hours support and participate in after-hours on-call rotation. During the scheduled interval of performing on-call duties, will be required to stay within the general vicinity of the offices to respond promptly to issues. Will also be required to track and document all incidents; stating the time of the call, the nature of the call, and what actions were taken to resolve the problem or issue.
• Complete special projects and annual objectives as assigned.
• Engage with a variety of individuals with tact, courtesy, mutual respect and professionalism.
• Speak clearly, both in person and by telephone, using a high level of verbal skills and listen carefully.
• Maintain a regular, dependable attendance and high level of performance.
• Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public.
• Occasional travel may be required.
• Possess good customer relation skills
• Carry a company-provided cell phone and be available to respond during working hours, and occasionally during non-working hours.