Capitec Bank
Dialer Administrator (Bellville)
This job is now closed
Job Description
- Req#: 35736
- At least 3 years of experience in dialler campaign management.
- Grade 12 National Certificate / Vocational
- Experience with Microsoft Excel and Access or other database systems.
- Experience in debt collecting or collections in a contact center environment.
- Analytical responsibilities or experience with predictive diallers.
- Leadership capabilities.
- A relevant tertiary qualification in Information Management or Commerce (preferred).
- Provide operational and tactical systems support for dialer campaign management activities.
- Implement and maintain dialer strategies and real-time monitoring of outbound dialling, inbound, and digital campaigns.
- Monitor agent performance and productivity.
- Provide insights on campaign activities through reporting and analysis.
- Troubleshoot and diagnose technical problems related to campaign management systems.
- Stay up to date with industry trends, emerging technologies, and best practices in IT support teams.
- Engage with internal and external stakeholders.
- Communications Skills
- Planning, organising and coordination skills
- Problem solving skills
- Analytical Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Clear criminal and credit record
Apply by: 07/03/2024
This advert is purposed at attracting talent for future dated opportunities.
We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below.
Why Choose Us
At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.
About the role:
As the Dialer Administrator you will play a pivotal role in enhancing agent performance and optimizing dialer campaign productivity. Your responsibilities will include providing operational and tactical systems support for dialer campaign management activities, implementing and maintaining dialer strategies, monitoring agent performance, and offering insights through reporting and analysis. Additionally, you will be responsible for stakeholder engagement and ensuring the distribution and maintenance of relevant hardware or software requirements.
Our ideal candidate has:
What you will be doing:
Skills
Conditions of Employment
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.