Employer Industry: Building Supplies and Home Improvement

Why consider this job opportunity:
- Salary up to $34.36 per hour
- Eligible for bonuses or incentive plans
- Comprehensive benefits package including health, dental, vision, and 401(k) with company match
- Opportunities for career advancement through completion of Brand Sales Trainings
- Flexible work options available, including remote work within the United States
- Support for mental health and diverse personal needs, including paid parental leave and community involvement opportunities

What to Expect (Job Responsibilities):
- Handle inbound call/chat volume, managing 40-50 customer interactions per 8-hour workday
- Complete all monthly Brand Sales Trainings to maintain eligibility for promotions
- Maintain excellent customer service standards through effective problem-solving and ownership of customer issues
- Log and retain precise customer information in Salesforce.com to maintain accurate records
- Identify and report inefficiencies or bugs during workflow to improve processes

What is Required (Qualifications):
- High School diploma or equivalent
- Minimum of 2 years of experience in a customer-facing, fast-paced service role
- Preferred 3+ years of sales experience
- Strong detail orientation and superior interpersonal skills
- Ability to type 40+ WPM for phone and 45+ WPM for chat

How to Stand Out (Preferred Qualifications):
- Proven experience using critical thinking tools to resolve customer issues
- Self-motivated and a great teammate with a systematic and adaptable approach
- Strong understanding of Microsoft Excel and familiarity with Microsoft Office and Google Office suites
- Excellent organizational skills and a reliable internet connection

#BuildingSupplies #CustomerService #Sales #CareerGrowth #RemoteWork

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