Capital City Bank

Direct Banker Universal Specialist/Chat Onsite Southwood Office (Not Remote)


PayCompetitive
LocationTallahassee/Florida
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: DIREC003157
      Employer Industry: Banking

      Why consider this job opportunity:
      - Opportunity for career advancement with a one-year commitment before internal postings
      - Comprehensive benefits package including medical, dental, vision, and life insurance
      - 401(k) plan with matching contributions
      - Flexible spending accounts and tuition assistance available
      - Discounts on products and services offered by the employer
      - Work in a dynamic environment with regular client interaction

      What to Expect (Job Responsibilities):
      - Provide clients with information about bank products and services via phone, chat, and email
      - Cross-sell relevant products and services and refer clients to other departments as appropriate
      - Handle incoming and outgoing communications to ensure client satisfaction and retention
      - Assist in other areas of the department during peak times as needed
      - Complete all assigned bank training within established timelines

      What is Required (Qualifications):
      - Minimum educational requirement: High School Diploma or equivalent
      - Must possess good written communication skills and exercise sound judgment
      - Extensive knowledge of bank policies and procedures
      - Ability to prioritize work, multitask, and work with little supervision
      - One year of banking or client service experience preferred

      How to Stand Out (Preferred Qualifications):
      - Successful completion of an in-house training program or other approved training program
      - Attendance at necessary sales and product training sessions
      - Experience in a fast-paced customer service environment

      #Banking #CustomerService #CareerGrowth #ComprehensiveBenefits #ClientSatisfaction

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Full range of banking services, deposit and credit services, home equity, mortgage, trust, merchant services, bankcards and securities brokerage services among banks in Tallahassee.